UOnline Resource Hub

Cards

The Graduate Handbook for UOnline Students allows you to view policies, procedures, and all important information UOnline students need.

Graduate Handbook for UOnline Students

Request to retake a course

Course Retake Appeal Form

Request a withdrawal for a course, term, semester, or from the University.

Withdrawal Form

Access information regarding tuition drop/withdrawal

Tuition Drop/Withdrawal Credit Schedule

View Canes Central and get information on Cane Card, Financial Aid, Registration, and more.

Canes Central

Blackboard is the University of Miami's Learning Mangement System

Blackboard

Cards

The Monthly Payment Plan Request Form (MPP) for the summer term notifies UOnline Academic Advising of your request

Summer Monthly Payment Plan Request Form

View Canes Central and get information on Cane Card, Financial Aid, Registration, and more.

Canes Central

Access all the resources to financially support you and your education

Graduate Professional Financial Assistance

Access information regarding tuition drop/withdrawal

Tuition Drop/Withdrawal Credit Schedule

Cards

View all the resources the Writing Center has for you

Writing Center

See all the support resources and accommodations provided by Disability Services

Office of Disability Services

See all Toppel Career Center has to offer to support you every step along your path to career success

Toppel Career Center

Cards

Access Blackboard resources

Blackboard Resources

See all the software resources provided by the University

Software for Students

View here the information you need for the UMiami App

UMiami App

The Student Technology Help Desk is a FREE computer support center for currently enrolled students

Help Desk

Cards

Apply for graduation

Graduation Application

Find important information on graduation applications and commencement

University of Miami Commencement

View Canes Central and get information on Cane Card, Financial Aid, Registration, and more.

Canes Central

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• How do I know which academic calendar to follow?

  Some UOnline degree and certificate programs follow a different academic calendar than the standard University of Miami schedule. It's important to follow the correct calendar for your program to stay on track with deadlines and requirements.

  UOnline students in the Master of Engineering Management, the Master of Arts in International Administration, and the Master of Public Administration (admitted Fall 2025 and beyond) programs follow the traditional University of Miami calendar and are enrolled in 15-week classes.

  UOnline students in the following programs are enrolled in 7-week courses in a 15-week term with a 1-week break in the middle: EdD in Applied Learning Sciences; MS in Education in Sport Administration; MS in Data Analytics and Program Evaluation; MA in Live Entertainment Management; MA in Music Industry; MM in Media Scoring and Production; MA in Popular Music Pedagogy; Master of Public Administration (students admitted Spring 2025 and earlier); and certificates in Data Management and Statistical Analysis, Artist Development, Arts Leadership, Arts Management, Arts Presenting Fundamentals, Legal Aspects of the Music Business, Music Business Fundamentals, Music Entrepreneurship, Music Rights Administration and Licensing, and Tour and Live Entertainment Administration.

  Please click here to access University of Miami academic calendars.

• How do I access my classes?

  UOnline courses are delivered via the learning management system (LMS) Blackboard. You can log into Blackboard through CaneLink or MyUM portals.

• Why do some forms not work for me?

  Many University of Miami forms—such as withdrawal, appeal and graduation—are dynamic web-based forms. If you're having trouble, it may be a browser compatibility issue or a login timeout. Try switching browsers or clearing your cache. If issues continue, the Student Technology Help Desk is available to assist you during business hours, Monday to Friday from 9 a.m. to 5 p.m. For support outside of business hours, please contact the IT Service Desk at 305-284-6565 available 24/7.

• Where can I get help if I am not sure which program I am in?

  Contact your UOnline Student Success Advocate who can help you confirm your program and answer your questions. Call 1-800-411-2290 or email us at uonlineadvising@miami.edu.

• Who can I speak to about financial aid?

  Visit our Financial Aid Resource Page for helpful information and guidance. Still have questions? Email us at uonlinefinaid@miami.edu.

• Who can I speak to about disability services?

  UOnline students should contact the University of Miami's Office of Disability Services (ODS) to request academic accommodations. If you've identified yourself as a UOnline student and submitted current documentation, most decisions are made within 14 business days.

  To ensure your accommodations are in place before your course begins, submit your request as early as possible. Accommodations cannot be applied retroactively.

  Click here to learn more and submit your request.

• Does UOnline offer scholarships?

  UOnline does not offer scholarships; however, during the enrollment and admissions process, tuition reductions may be offered to new incoming students. Eligibility and amount may vary based on program, start date, and other qualifications—such as military, veteran, UM alumni, academic merit. These tuition reductions will show on your student bill as a GA Tuition Waiver.

• What are the options for paying my tuition bill?

  You can pay your tuition through CaneLink using a credit card, e-check, or third-party payment. Payment must be made in full by the published deadline for each term. The Monthly Payment Plan (MPP), which allows you to divide your educational expenses into convenient monthly payments per semester, may be available for qualified students through The Office of Student Accounts. Follow this step-by-step guide to complete your MPP enrollment.

• When will my refund disburse?

  Refunds are typically processed on or about 14 days after the start of each semester; however, in certain circumstances, this time frame may be delayed. Specific refund dates align with calendar start dates. Refer to your academic calendar or CaneLink Student Account for estimated refund disbursement timelines and updates.

• How do I continue using VA funding?

  To keep using your VA educational benefits, you must complete the Benefits Recertification Form each term you wish to use your benefits. You can access the form here. Contact the VA Educational Hotline at 1-888-442-4551 if you have questions. Explore the UM Veterans Resource Guide for Students to learn more about the services available to you.

• How do I obtain an itemized bill for my employer tuition reimbursement?

  Log into CaneLink and navigate to your Student Account. From there, you can generate or download an itemized tuition bill to submit to your employer.

• Are career services available to online students?

  Yes! UOnline students have full access to the Toppel Career Center. Services include resume reviews, practice interviews, career coaching, career assessments, job fairs, and networking events—all available online.